Tykuno Privacy Policy
Updated: March 10, 2026
Tykuno LLC ("Tykuno", "we", "our", or "us") provides AI-powered messaging, automation, and customer engagement tools for businesses. This Privacy Policy explains how we collect, use, and share personal data when you use our websites, web app, APIs, and any other products or services that link to this Privacy Policy (collectively, the "Services").
By using the Services, you agree to the practices described here. Your use of the Services is also subject to our Terms and Conditions.
Information We Collect
We collect the personal data needed to deliver and improve the Services.
A. Information You Provide
Account and business details
- Name, email address, phone number
- Business name, role, and other profile information
- Account login details (such as password)
Customer data you load into Tykuno ("Customer Content")
When you use Tykuno as a business customer, you may connect or upload:
- CRM records (for example, Salesforce or similar CRM systems)
- Contact lists and lead data (names, phone numbers, email addresses, tags, notes)
- Conversation history and message content (SMS, WhatsApp, email, web chat, etc.)
- Booking information, forms, and other objects you configure in the platform
- Calendar or email metadata and content where you choose to connect those systems
You are responsible for having a lawful basis to collect and use this data and to provide it to us.
Billing and payments
Paid plans are processed by our payment providers (such as Stripe). They collect payment card information and billing details. We do not store your full payment card number. Their use of your data is governed by their own privacy policies.
Communications with us
If you contact us (for example, via email or an in-product form), we collect the information you provide, such as your name, contact details, and the content of your message.
Surveys, demos, and marketing sign-ups
We collect information you provide when you request a demo, respond to surveys, or subscribe to marketing updates (for example, your name, email address, and preferences).
B. Information We Collect Automatically
When you use the Services, we automatically collect:
Device and usage information
- IP address
- Browser type and version
- Device type and operating system
- Dates and times of access
- Pages and screens viewed, links clicked, and features used
- Referring and exit pages
Cookies and similar technologies
We and our service providers use cookies, pixels, and similar technologies to:
- Keep you signed in
- Remember preferences
- Measure use of the Services
- Support security and fraud prevention
- Improve performance and user experience
You can control cookies through your browser settings. Some features may not work properly if you disable cookies.
C. Information From Third Parties
We may receive personal data about you from:
- Services you choose to connect (such as CRM, calendar, or email systems)
- Communication providers (for example, SMS and telephony partners)
- Business partners and referral partners
- Public or commercially available sources (for example, professional profiles)
We combine this with data we collect directly to operate and improve the Services.
How We Use Personal Data
We use personal data to:
- Provide and operate the Services: Set up and manage accounts, route messages, run workflows and automations, process subscriptions, and provide dashboards and analytics.
- Power AI, messaging, and automation features: Generate and send messages, summarize and analyze conversations, recommend actions, and support other AI features you enable.
- Improve and develop the Services: Monitor performance, troubleshoot issues, test and launch new features, and analyze how the Services are used.
- Communicate with you: Respond to support requests, send important notices, and manage your account.
- Conduct marketing: Send product updates and promotional offers (you can opt out at any time).
- Maintain security: Detect, investigate, and prevent spam, fraud, security incidents, and other misuse.
- Comply with legal obligations: Meet legal and regulatory requirements and enforce our Terms of Service.
SMS and Text Messaging (TCPA Compliance)
By providing your phone number and opting in through our forms, you consent to receive automated promotional and informational text messages and/or phone calls from Tykuno AI at the phone number provided. This consent is not a condition of any purchase. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying "STOP" to any message you receive from us. For help, reply "HELP". After opting out, you may receive one final message confirming your opt-out.
Google API Services and Gmail/Calendar Integration
Tykuno's use of information received from Google APIs, including Gmail and Google Calendar, adheres to the Google API Services User Data Policy, including the Limited Use requirements.
What we access
- Gmail (read): We read incoming message content to surface, classify, and display messages in the TalonPulse inbox view.
- Gmail (send): We send emails on your behalf when you approve an AI-drafted message.
- Google Calendar: We read and create calendar events to coordinate scheduling.
How we use Google data
- Gmail message content is used only to display your inbox, classify messages, and generate draft responses.
- Calendar data is used only to check availability and manage appointments.
- We do not use Google user data to serve advertising.
- We do not use Google user data to train AI or machine learning models.
- We do not allow humans to read your Google data except with explicit permission or as required by law.
How to Contact Us
Tykuno LLC is responsible for the processing of personal data under this Policy.
Mailing address:
Tykuno LLC
767 Arthur Godfrey Rd
Miami Beach, FL 33140
United States
Email (privacy/legal): legal@tykuno.ai
Email (security issues): security@tykuno.ai
Email (product support): support@tykuno.ai